Refund Policy
At Ootori, we want you to feel confident with every purchase of our handmade knit and crochet items. Please read our refund policy carefully before placing your order.
1. General Refund Policy
As our products are handcrafted, each piece is unique. We accept refund or return requests only under the following conditions:
- The product was received damaged or defective
- You received the wrong item
- The item does not match the description on our website
If any of these apply, please contact us within 7 days of receiving your order. We may request photos or other proof to process your request.
2. Conditions for Refunds
To be eligible for a refund:
- The item must be unused, in its original condition, and in the original packaging
- Proof of purchase must be provided
- You must contact us before returning any items
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7–10 business days.
3. Non-Refundable Situations
We do not offer refunds or exchanges for:
- Change of mind after purchase
- Incorrect orders placed by the customer
- Natural variations in color, texture, or stitching (as these are inherent characteristics of handmade yarn products)
4. Order Cancellations
If you wish to cancel an order, please contact us within 12 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
5. Contact Us
If you have any questions about our refund policy, please reach out to us at: 📧 contact.ootoripteltd@gmail.com