1. Where is Ootori Raw Hair Factory located?
Our hair products are professionally sourced and processed in our dedicated manufacturing facility, ensuring consistent quality and reliable supply.
2. How can I contact Ootori Raw Hair Factory?
You can reach us via email, website live chat. Our support team responds within 24 hours.
3. What products do you sell?
We offer 100% raw human hair, including bundles, closures, frontals, wigs, and other premium hair extension products. All items are carefully selected and processed to ensure high quality.
4. How do I place an order?
Visit our website, browse your preferred products, add them to your cart, and complete checkout. We accept credit cards, PayPal, and bank transfers.
5. What is the minimum order quantity?
There is no minimum order requirement. You can purchase a single bundle or place larger wholesale orders, with better pricing available for bulk quantities.
6. How long does shipping take?
Standard international shipping typically takes 3–7 business days. Express delivery options are available within 1–3 business days. Tracking information is provided for every order.
7. What is your return policy?
Returns are accepted within 30 days, provided the hair remains unused and in its original packaging. Please contact our support team to request a return authorization.
8. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or an error was made on our side. In such cases, we will cover all related fees.
9. Can I exchange an item?
Yes. You may request an exchange during the return process. Once the original item is received and inspected, we will arrange shipment of the replacement.