At Ootori, we are committed to delivering your orders safely, accurately, and on time. Please review our shipping policy carefully before placing an order.
This policy applies to all orders placed through our website and authorized sales channels.
1. Order Processing Time
All orders are processed after payment has been successfully confirmed.
Our standard processing time is:
- 1–3 business days for in-stock items
- 3–7 business days for customized or made-to-order products
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Shipping Time
Our standard international shipping time is typically:
- 8–15 business days for most destinations
Delivery times may vary depending on:
- Destination country or region
- Customs clearance procedures
- Local courier handling
- Peak holiday periods or unforeseen shipping delays
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.
3. Shipping Confirmation & Tracking
Every shipped order includes a valid tracking number.
Once your package has been dispatched, tracking details will be sent to your registered email address.
Customers can use the tracking number to monitor shipment progress directly through the carrier’s tracking system.
Please allow 24–72 hours for tracking information to update after shipment confirmation.
4. Shipping Carriers
We work with trusted international logistics providers to ensure reliable delivery.
Depending on destination and shipping method, orders may be delivered through carriers such as:
- DHL
- FedEx
- UPS
- EMS
- Local postal partners
Carrier selection may vary based on availability and operational efficiency.
5. Shipping Fees
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or local handling fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
We recommend checking with your local customs office for more information before placing your order.
7. Delayed, Lost, or Stuck Shipments
If your package experiences unexpected delays, please contact us and we will assist in tracking and resolving the issue.
A shipment may be considered delayed if:
- No tracking movement appears for an extended period
- The estimated delivery window has significantly passed
If a package is confirmed lost in transit by the shipping carrier, we will work with you to provide an appropriate resolution, which may include replacement or refund according to the specific case.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Please verify:
- Recipient name
- Shipping address
- Postal code
- Phone number
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If you need to update your shipping details, please contact us immediately after placing your order.
9. Delivery Confirmation
Orders are considered successfully delivered when the shipping carrier confirms delivery to the provided address.
Customers are encouraged to monitor tracking updates and ensure someone is available to receive the package when necessary.
10. Contact Us
If you have any questions regarding shipping, delivery status, or tracking, please contact our support team:
We aim to respond to all shipping inquiries within 24 business hours.
Our Commitment
We carefully prepare and pack every order to ensure your products arrive safely and in excellent condition. Our goal is to provide a transparent, reliable, and professional shipping experience for every customer.